Gaddum (Charity No. 507162) is commissioned by Manchester City Council to deliver the Carers Manchester Pathway.
Gaddum and Carers Manchester welcome feedback on people’s experience of using their services. It helps us ensure that we offer the best possible service to you and the people we support. We understand too that at times we cannot always meet all your expectations. Your feedback of any type is appreciated so we can improve our services.
If you would like to tell us what you think you can fill in the form below, or send an email to feedback@gaddum.org.uk.
Comments
An observation, expression of personal opinion, or suggestion for improvement – without an expectation from the person making the comment that action is required.
Concerns
Issues of importance, interest, or worry raised by a service user or stakeholder which they wish to be dealt with on an informal basis. Concerns do not require a formal investigation as the issues raised should be capable of resolution locally and quickly.
Complaints
Any dissatisfaction raised about any aspect of service provided by Gaddum which the individual or their representative (with the individual’s consent) or any person has specifically asked to be addressed through Gaddum’s 4Cs procedure. A complaint may be made by any person about concerns they have regarding the quality of service that they have experienced.
Compliments
Positive feedback or an expression of gratitude from a service user or stakeholder about Gaddum, a member of staff, or the service they have experienced.