AccessAva is an additional resource for carers and provides national legal advice.

For specific advice about support available in Manchester, including how to request a Carer’s Assessment, please see our website or get in touch with the Carers Manchester Contact Point.

Learn more about AccessAva below, or try it now by clicking the purple icon at the bottom right of your screen.

All about AccessAva

AccessAva has been developed by Access Social Care – a charity that supports communities to increase knowledge of the law and rights, providing free legal advice and information for people with health and social care needs.

AccessAva helps users to answer legal questions and points them to the resources, including legal letters, that can resolve health and social care problems early on. Users are asked a series of questions designed to classify their situation and identify what the legal issue might be. They select their answer from a set of pre-populated buttons which allows AccessAva to serve the correct resource or legal letter that addresses that specific situation. It also helps useful data to be collected to inform system change.

Key features:

  • Available 24/7: ensures support is always accessible.
  • Accessible: tailored for diverse communities and needs.
  • Accurate: content verified by qualified lawyers.
  • Analytics: provides data insights for strategic planning and improvement.
  • Advanced: employs award-winning technology to optimise resource use and service delivery.

Privacy

AccessAva collect some data to try and improve the lives of people who need care and support. One of the things AccessAva can do is to spot if lots of people are having the same problem in a particular area. This data is anonymised, which means your personal information will not be included.

If you do enter personal information on AccessAva (for example, if you provide your email address so you can receive a transcript of your conversation) this will be stored on the platform for up to 14 days. Access Social Care will not share this information outside of their organisation and their technical partners, unless they have to by law. They will delete it after 14 days.

For more information visit www.accesscharity.org.uk/accessavaprivacy